FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does shipping take?
Orders within Australia typically arrive within 3-7 business days, while international orders may take 7-14 business days, depending on location.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders over $100 AUD within Australia. Express shipping is available at an additional cost.
Orders
Below are some of are common questions about orders
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and Afterpay for flexible installment payments
Can I modify or cancel my order after placing it?
Orders can be modified or canceled within 12 hours of purchase. Please contact our support team as soon as possible.
Do you offer a warranty on your products?
Yes, all Snaptrek products come with a 1-year limited warranty against manufacturing defects.
Products
Below are some common questions about our products
What materials are used in Snaptrek camping gear?
Our products are made from lightweight yet durable materials like aluminum alloy and high-density ripstop fabric, ensuring long-lasting use without unnecessary weight.
How do I clean and maintain my Snaptrek gear?
Simply wipe down the fabric with a damp cloth and mild soap. For metal parts, ensure they are dry before storage to prevent corrosion.
Are Snaptrek chairs and tables suitable for all terrains?
Yes! Our products are designed with stable, non-slip feet to ensure they perform well on sand, grass, and rocky surfaces.