Privacy Policy
Effective Date: 01 Jan 2025
SnapTrek (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you visit our website, purchase from us, or interact with our services.
By using our website at www.snaptrek.com.au, you agree to the terms outlined in this Privacy Policy.
1. What We Collect
We may collect the following types of personal information:
- Your name, email address, phone number, and postal address
- Payment and billing information (processed securely by third-party providers)
- Order and transaction history
- Your IP address, device information, and browsing behaviour on our site
- Any communication or feedback you send us
We only collect personal information necessary for the functions and activities of SnapTrek, and where possible, we will collect it directly from you.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Communicate with you regarding your order, returns, or inquiries
- Provide updates, promotions, or newsletters (only if you opt in)
- Improve our website, products, and customer experience
- Comply with legal and regulatory obligations
We do not sell, rent, or trade your personal information to third parties.
3. Payment Security
All transactions are processed via secure third-party payment providers (such as Stripe, PayPal, or Afterpay). SnapTrek does not store your credit card details. Your financial information is encrypted and handled according to PCI-DSS standards.
4. Cookies & Tracking Technologies
We use cookies and similar tracking tools to enhance your shopping experience and understand how you interact with our website.
Cookies help us:
- Remember your preferences
- Improve our website’s performance
- Deliver tailored advertising (via platforms like Google or Facebook, if you consent)
You can adjust your browser settings to refuse cookies, but this may affect site functionality.
5. Disclosure to Third Parties
We may share your information with:
- Shipping and logistics providers (to deliver your order)
- Payment processors (to securely handle transactions)
- IT and service providers that help us operate our website and services
- Legal or regulatory bodies when required by law
All third-party providers are required to keep your data secure and only use it for the services we’ve contracted them for.
6. International Data Transfers
Some of our service providers may be located outside Australia. Where this occurs, we take reasonable steps to ensure your personal data remains protected and handled according to Australian privacy standards.
7. How We Protect Your Data
We implement a range of technical and organizational security measures to protect your personal information, including:
- SSL encryption
- Secure servers and firewalls
- Restricted access to sensitive data
- Staff training and confidentiality agreements
8. Your Rights
You have the right to:
- Access your personal information
- Request corrections or updates
- Withdraw consent to marketing at any time
- Lodge a complaint if you believe we’ve breached your privacy
To make a request, contact us at contactus@snaptrek.com.au.
9. Marketing and Communications
We may send you promotional emails or product updates—but only if you’ve given us permission. You can opt out at any time by clicking the unsubscribe link in our emails or contacting us directly.
10. Retention of Data
We only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised date. Continued use of our website after updates constitutes acceptance of the revised policy.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please get in touch:
📧 contactus@snaptrek.com.au
🌐 www.snaptrek.com.au